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Investigation Started Analyzing system metrics and logs. Current hypotheses: network issues, database problems, or recent deployment.
Multiple potential causes identified.
Testing initial hypotheses based on the symptoms:
Hypothesis 1: Network Issues
- •Check: Network latency measurement
- •Result: 12ms average (normal range)
- •Assessment: Network infrastructure appears healthy
- •Status: Ruled out
Hypothesis 2: Recent Deployment Impact
- •Check: Deployment history review
- •Result: Last release was 3 days ago
- •Assessment: No correlation with incident timeline
- •Status: Ruled out
Need to investigate other potential causes...
Database Analysis
Found anomaly in connection pool utilization: 89% pool utilization (normal: 45%)
Requires Human Verification
Should I investigate auth-service memory patterns? This could impact active user sessions.
Memory Leak Detected
auth-service memory: 2.1GB → 4.7GB (2h)
Problematic Code (auth-service/db.js:127):
javascriptfunction createConnection() {const connection = mysql.createConnection({host: process.env.DB_HOST,user: process.env.DB_USER,password: process.env.DB_PASS});// BUG: Connection never closed!connections.push(connection);return connection;}
Proposed Actions (requires approval):
- •Scale auth-service replicas (2→6) - Safe
- •Restart pods in rolling fashion - Medium risk
- •Deploy hotfix for connection leak - High risk
Rollback Plan Confirmed
Safety Measures:
- •Can revert to 2 replicas if issues arise
- •Pod restart reversible (previous versions available)
- •Circuit breakers will isolate auth-service if needed
Executing Actions:
- • Scaling auth-service: 2→6 replicas
- • Rolling restart: 0/6 pods restarted
Active Monitoring:
- •Error rates
- •Response times
- •Connection pools
Recovery Status
Actions Completed:
- • Scaling complete: 6/6 replicas healthy
- • Rolling restart: 6/6 pods restarted (0 downtime)
System Metrics:
- •
Connection pool: 47% utilization (normal range)
- •
API response: 180ms avg (was 15s)
- •
Error rate: 0.8% (was 23%)
Incident Resolved (15 min observation complete)
Total Duration: 13 minutes Impact: ~$3,200 revenue loss Users Affected: ~1,250
Post-Incident Actions Needed:
- • Schedule hotfix deployment (non-critical window)
- • Update monitoring thresholds for connection pools
- • Review auth-service memory allocation
- • Conduct blameless post-mortem
Stakeholder Update: Incident Commander, Customer Support notified of resolution
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Investigation
Payment Service - High Error Rate
5xx errors detected across payment service endpoints
Initial findings from error analysis:
Spike started 14:30 UTC. 3 payment pods showing high memory usage. Investigating further...
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Root Cause Analysis.
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Root Cause Analysis
Payment Latency Spike Detected
P99 latency: 450ms → 2.1s at 09:15:00 (EU only)
Likely Root Cause
Missing defer conn.Close() in notification_handler.go:142
Pool exhausted: 200/200 connections during EU peak
Historical Pattern Analysis
Baseline: 45-65 connections, spike: 198/200
Leak pattern: EU error conditions only
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Agent Knowledge Base
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Incident Response SOP.pdf
sopStandard operating procedures for incident response
Database Troubleshooting Playbook.md
playbookStep-by-step database debugging procedures
API Monitoring Runbook.docx
runbookAPI health monitoring and alerting procedures
Production Deployment Checklist.pdf
sopPre and post-deployment verification steps
Security Incident Response.md
playbookSecurity breach investigation and containment
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